FAQ

When should I schedule my session during my vacation?

We recommend scheduling your session for the beginning of the trip, before you get sunburned!! The Hawaii sun is very harsh, and despite the best of intentions, you may find yourself a little red by the end of your trip. Not only that, but if we experience bad weather, we will have a little time to re-schedule for a better day.

How far in advance should I book?

While we welcome last minute bookings, we encourage you to book ahead to ensure you have a spot reserved during the time you are here, especially during holidays or summer. We are also happy to assist in planning your session and outfits so you can pack accordingly before you leave for Hawaii. 

What if the weather isn't looking good for the date we booked?

Not to worry- we have lots of experience navigating the finicky weather in Hawaii. Our photoshoots take place on the driest side of the island, and in many cases, clouds can add an extra layer of depth and beautiful colors. We keep an eye on the weather and will check in with you 6 hours before your session if it is necessary to reschedule. Please note that we do not reschedule on account of clouds or wind, but if we get rained on during your session we are happy to cancel or reschedule at no cost to you.

When will my images be ready?

We work hard to professionally edit your images immediately after your session so they are ready for your review within a couple hours, or the following day. After you select your favorites, we can optimize each file, and you have the option to add on prints, which will be delivered to your room by the end of the day.

What if I need to cancel my session?

We ask that you kindly give us at 12 hours notice if you need to cancel, in order to inform our photographer and release them from the time they have reserved for you.

How do I order prints?

We are happy to provide digital files with all of our sessions for your ease. But despite the best of intentions, digital images are all too often lost on hard drives, or shared in low-resolution on social media, liked for a moment, never to be seen again. We value the art of printing, and our pleased to offer you several options for printing and experiencing your images. You can place an order during your viewing session, during which time we have several fine-art paper prints and matting options for you to optimize your images. Our on-site lab allows you to hold high-quality prints in your hands within hours after you place your order. You can also work with our team who will assist you in designing and ordering wall-art, conveniently shipped directly to your home. After you've returned home, you will still have the option to order wall art and prints through your online gallery, but please note our fine-art paper and matting options are only available in-house and are exclusively available through your in-person viewing session 

I want to book a session, what's next?

Fantastic! Please message us through our contact form. If you have a specific date and time in mind, please note these dates in your request, and we will be happy to confirm your session within 24 hours.